Frequently Asked Questions

Monthly orders are shipped within 1 to 2 business days once the payment is processed.  Once you receive the product, remove it from the container and place in the freezer immediately upon arrival.

When using stamped ice, pour the liquid around the cube and not over the top of the stamped impression.

Our ice cubes are solidly frozen and will not alter the taste of your favorite beverage because it is crafted with pure deionized water giving ultimate clarity to the product.  The integrity and size of the ice cube allow for a slow-melting experience preventing your beverage from getting watered-down.

Orders are shipped within 1 to 2 business days.  Once you receive the product, remove it from the container and place in the freezer immediately upon arrival.

Tempering allows ice to warm up slightly to prevent the ice from cracking when liquid is poured over it.

Temper ice in a refrigerator, ice well or in the open air until it becomes clear & wet. Temper time will vary according to the storage temp and the location of where the ice is tempered. Serve when ice is clear, or store in an ice well, ice bucket or refrigerator for use within an hour or thereabout.

When serving place the ice cube in the glass and pour the beverage over the ice filling to the top edge of the ice cube to allow for maximum effectiveness and to reduce dilution.

Memberships may be canceled at any time with a 10-Day Notice by signing into your account. The one-time annual membership is non-refundable.